328 W. Claiborne St.
P.O. Box 964
Monroeville, Alabama 36460
(251) 575-4203
     
Health Policy & Advocacy
Resources
Basic InformationMore InformationLatest News
Raise the Bar on CPR, Heart Group SaysWhen DEA Cracked Down on Opioids, Abusers Moved to Black Market: StudyStigma of Safe Needle Exchanges Lingers Despite Opioid EpidemicAHA: Drones a Lifesaver for Cardiac Arrest Patients?Millions Die Worldwide Each Year for Lack of Quality CareTips for Handling a Medical EmergencyAHA: Lifesaving Info Not Always a 911 Call AwayMany, But Not All, Hospitals Require Flu Shots for StaffersCancer Care Twice as Costly in U.S. Versus CanadaAHA: Health Concerns Haunt Puerto Rico as New Hurricane Season BeginsPot, Opioids Now Rival Alcohol as Factor in Driver DeathsThe ER or Urgent Care?Trumps Signs Bill Allowing Terminal Patients to Try Unproven MedicinesTough State Drunk Driving Laws Save LivesE-Cigarettes Don't Help Smokers Quit, But Cash MightSmall World? Not With One-Quarter Obese by 2045A Pill to Protect You From the Sun? Don't Believe It, FDA SaysMost Hospitals Aren't Ready for Mass Tragedies, ER Docs SayAHA: Making America's Doctors Look More Like AmericaLanguage Used in Medical Record Can Affect Patient CareNonprofit Manufacturer Could Keep Generic Drug Costs DownOpioid Makers' Perks to Docs Tied to More PrescriptionsFDA Targets Clinics Offering Unapproved Stem Cell TherapiesLittle 'Quit-Smoking' Help at U.S. Mental Health CentersIs Testing for Zika in U.S. Blood Supply Worth the Cost?'Smoke-Free' Rooms Still Loaded With Smoke Residues, Study FindsAHA: Smoke-Free Laws Do Seem to Help Young Adults' HeartsAHA: Poverty Levels Key to States' Performance on Heart DiseaseSimple Drug Packaging Change Could Save Toddlers' LivesFDA Cracks Down on Dangerous E-Cig Liquids That Resemble Cookies, CandyNew Clinic Satisfaction Tool Provides Real-Time FeedbackUnused Meds? Saturday Is National Drug Take Back DayA Doctor's Age May Matter With Emergency SurgeryPatients Prefer Doctors Who Engage in Face-to-Face VisitsU.S. Better Able to Tackle Health Emergencies: ReportFirst Opioid Lawsuit Targeting Pharmacy Benefit ManagersMost Doctors' Offices Don't Offer Flexibility for UninsuredSafety Info for Opioids Found LackingNonoptimized Drug Therapy Costs More Than $500 Billion AnnuallyFDA Cracks Down on Caffeine-Loaded SupplementsCigarette Tax Hike Could Ease Poverty for Millions Worldwide: StudyCDC: Aggressive Action Needed to Contain Antibiotic ResistanceCould Medical Pot Help Curb the Opioid Abuse Crisis?Medical E-Records Not Without Risks: StudyHealth Groups Sue FDA to Speed Review of E-CigarettesEHR Usability Contributes to Possible Patient Harm EventsAHA: Solving the Dilemma of Not Enough HeartsUnchecked Air Pollution a Death Sentence for Millions: StudyPersonal Health Info Found in Recycling at Five HospitalsTask Force Issues Stronger Skin Cancer Prevention Guidelines
Links
Related Topics

Health Insurance
Healthcare

Patients More Prone to Complain About Younger Doctors

HealthDay News
by By Steven Reinberg
HealthDay Reporter
Updated: Nov 30th 2017

new article illustration

THURSDAY, Nov. 30, 2017 (HealthDay News) -- Patients apparently are more likely to complain about younger doctors. Case in point: ophthalmologists.

A new study of more than 1,300 ophthalmologists at Vanderbilt University in Nashville found that as the age of these doctors increased, patient complaints decreased.

"In a time where increasing attention is being paid to aging physicians and mandatory screening for cognitive impairment, the patient's voice can be a powerful tool for understanding performance," said the study's lead researcher, Dr. William Cooper. He's a professor of pediatrics and health policy at Vanderbilt's School of Medicine.

"Therefore, if a physician suddenly has a change and increase in the frequency of patient complaints against a backdrop of colleagues who typically have fewer complaints, then that person may warrant further evaluation," Cooper said.

The study couldn't pinpoint why patients complain more about younger doctors, Cooper noted.

However, ophthalmologist Dr. Michael Repka has ideas as to why older doctors receive fewer complaints.

With age, he said, comes experience that helps doctors interact better with their patients. Repka is a professor of ophthalmology with Johns Hopkins Medicine, and vice chair of clinical practice at the Wilmer Eye Institute in Baltimore.

"Less experience means that you might say things that you wish you didn't say, as you knew not to say 10 years later," he said, adding that people learn from their errors.

Also, patients might see older doctors as more experienced and knowledgeable, and thus are less likely to complain about them, said Repka, who wasn't involved with the study.

A doctor's ability to manage patients does get better with age, he said, but younger doctors might have an edge when it comes to current medical practices.

Still, Repka said, all doctors -- regardless of age and in all areas of medicine -- get complaints. "I don't think this is particular to ophthalmology," he said.

"Learning about why patient complaints happen can improve the patient care experience for both the doctor and the patient," Repka added.

For the study -- designed to gauge whether the age of a doctor affected the number of patient complaints -- Cooper and his colleagues collected data on 1,342 attending ophthalmologists or neuro-ophthalmologists from 20 health care organizations participating in Vanderbilt's Patient Advocacy Reporting System.

The eye doctors all graduated from medical school before 2010 and ranged in age from 31 to older than 70.

The investigators found that the rate of patient complaints, registered from 2002 to 2015, decreased as physicians got older. Over the span of the study, the complaint rate gradually increased overall, but with steeper increases for younger doctors.

"We should give a voice to patients who have concerns about the care they receive," Cooper said. "They can give us important information to guide safety and quality."

The report was published online Nov. 30 in JAMA Ophthalmology.

More information

The U.S. Centers for Medicare and Medicaid Services has more information on patient complaints.




328 W. Claiborne St.
P.O. Box 964
Monroeville,
Alabama 36460
Tel: (251)575-4203
Fax:(251)575-9459


powered by centersite dot net