Emergency / Crisis Services
Southwest Alabama Behavioral Health Care Systems provides 24-hour, 7 days per week Emergency / Crisis Response Services. This service is available to all residents of the catchment area, and is accessed through a published toll-free number, 1-800-239-4673. During weekdays, Southwest's Emergency / Crisis Outpatient Team is responsible for all Emergency / Crisis calls and requests for Pre-Hospital Screening Services. After hours, weekend and holiday calls are answered by the Emergency / Crisis Line answering service. The service is designated to respond to an emergency need for mental health services and includes the capacity to provide:
- Telephone response within 30 minutes by appropriately credentialed staff.
- Face-to-Face response for consumers who meet the centers Emergency / Crisis criteria by a credentialed staff person at a hospital emergency room, jail or outpatient mental health clinic.
- Consultation / recommendation for handling special and difficult cases, e.g. violent / suicidal cases.
It is the policy of the Southwest Alabama not to utilize volunteers to provide telephone Emergency / Crisis response. Only credentialed staff members as defined by DMH standards will be employed to provide these services.